U.S. Citizenship and Immigrations Services' E-Verify Given High Marks In Customer Survey

Tuesday, February 26, 2013
U.S. Citizenship and Immigration Services' E-Verify, the free Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States, has been given high marks in a recent customer survey.

More than 1,300 randomly selected employers across the nation who use E-Verify evaluated key program aspects, including registration, the online tutorial, ease of use, technical assistance and customer service. They rated the program as exceptionally high in overall customer satisfaction, with an average score of 86 out of 100 on the American Customer Satisfaction Index (ACSI) scale. 

CFI Group, a consulting firm specializing in customer satisfaction measurements, conducted the survey. According to CFI Group’s latest figures, the average score for government agencies is 67.

Other key survey findings revealed that the overwhelming majority of users were:

Likely to recommend E-Verify to other employers;
Confident in E-Verify’s accuracy; and
Likely to continue using the program.
With E-Verify, almost all employees are automatically confirmed as authorized to work. More than 99 percent of work-authorized employees are automatically confirmed as employment authorized.

President Obama’s recent immigration reform proposal includes stricter penalties for companies that hire undocumented workers. Employer enrollment in E-Verify has more than doubled since January 2009, with more than 432,000 participating companies representing more than 1.3 million hiring sites. Approximately 1,500 new employers enroll each week. More than 20 million queries were processed in E-Verify during FY 2012, allowing businesses to determine the eligibility of their employees to work in the United States. Thus far during FY 2013, more than 8.4 million queries have been run through the system.
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