$135,000 Settlement in Disability Discrimination Lawsuit

Friday, December 13, 2013
Alorica Inc., a telesales and data services company that acquired Ryla Teleservices, Inc., will pay $135,000 to settle a disability discrimination lawsuit brought by the Equal Employment Opportunity Commission (EEOC) against Ryla.    

According to the EEOC's suit, Ryla Teleservices violated federal law by firing a customer service representative diagnosed with bipolar disorder and depression, from its Kennesaw, Ga., facility rather than accommodate her disability.  In an effort to treat her disability, the employee took short-term disability leave, and later requested that her leave be extended for an additional four weeks.  Rather than providing the reasonable accommodation of granting the extension, Ryla denied the request and terminated the employee. 

The EEOC alleged that such conduct violated the Americans with Disabilities Act (ADA) which requires employers to make reasonable accommodations for employees with disabilities as long as the accommodations do not cause an undue hardship.  It filed suit (EEOC v. Ryla Teleservices, Inc., Case No. 1:11-cv-02608) in U.S. District Court for the Northern District of Georgia after first attempting a pre-litigation settlement through its conciliation process.

The consent decree settling the suit, in addition to the monetary relief, includes provisions for equal employment opportunity training, reporting and posting of anti-discrimination notices.  In the suit and consent decree, Ryla and Alorica denied any liability or wrongdoing.
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